Mystery Shopping and Test Purchasing

Sterling Services has wide experience in providing ‘Mystery Shopping’ and Test Purchasing, bringing about the benefits listed below. We have nationwide coverage and have operated in a wide variety of sectors.

Depending on your requirements, we can identify company infringements and criminal activities, promote good practice, and provide recommendations for improvement. Sterling will provide comprehensive reports and, if necessary, evidence at Employment Tribunals and Criminal Courts.

Where necessary, we can operate covertly using sophisticated equipment; and/or manage a programme sitting alongside your staff training, due diligence systems and in-store signage.

Sterling operatives are trained and experienced not only to seek where ‘failure’ is evident, but also where ‘good practice’ exists and positive improvements can be made.


  • Increased Profitability
  • Improved Performance
  • Enhanced Customer Service
  • Greater Integrity and Due Diligence
  • Compliance with Company Policy and Legislation
  • Improved Practice
  • Identification of Brand Infringement or Counterfeit Goods
  • Recognising and Sharing ‘Good Practice’